Welcome to Silinzi (“Silinzi,” “we,” “our,” or “us”). Silinzi provides digital verification, tokenization, seal issuance, verification infrastructure, workflow tools, and related platform services for individuals, businesses, and organizations. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the Silinzi website, mobile applications, APIs, dashboards, integrations, verification tools, marketplace services, authentication systems, and any related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Important Notice
Silinzi operates globally. Privacy laws differ between jurisdictions, including but not limited to the European Economic Area (EEA), the United Kingdom, the United States, African Union member states, Kenya, Nigeria, South Africa, Canada, and other jurisdictions. We design our Services using privacy-by-design principles and commercially reasonable safeguards. No system, network, or transmission method can be guaranteed to be completely secure or error-free. Nothing in this Privacy Policy creates guarantees beyond those required under applicable law.
2. Who We Are
Silinzi is a digital verification and trust infrastructure platform. Depending on how the Services are used, Silinzi may act as a data controller, data processor, service provider, or technology intermediary. For privacy-related requests, please contact us at:
Email: privacy@silinzi.com
Where legally required, Silinzi may appoint additional representatives or data protection contacts in relevant jurisdictions.
3. Information We Collect
We may collect the following categories of information.
3.1 Information You Provide Directly
- name, email address, phone number, and organization name
- profile information and account preferences
- authentication credentials
- uploaded documents, verification records, and digital seal metadata
- communications with our support team
- billing and tax information
- any other information you choose to provide
3.2 Verification and Transaction Data
- digital verification records and cryptographic identifiers
- token references, audit logs, and timestamps
- issuance records and verification activity
- QR or scan interactions and integrity checks
- system event logs
3.3 Device and Technical Information
- IP address, browser type, and device identifiers
- operating system, language preferences, and referral URLs
- crash reports, performance metrics, and app usage statistics
- security telemetry
3.4 Cookies and Similar Technologies
We may use cookies, local storage, analytics tools, SDKs, session identifiers, and similar technologies to authenticate users, secure accounts, analyze platform usage, improve performance, remember preferences, and prevent abuse. Where required by law, we will request consent before using non-essential cookies.
3.5 Information From Third Parties
We may receive information from authentication providers, payment processors, cloud providers, analytics services, fraud prevention vendors, integration partners, and publicly available sources.
4. How We Use Information
We may use information for the following purposes:
- providing, operating, and improving the Services
- authenticating users and securing accounts and infrastructure
- generating or validating digital seals and verification records
- fraud prevention, abuse detection, and troubleshooting
- customer support and communications
- analytics, performance monitoring, and research and development
- legal compliance and enforcement of our terms
- billing and payment processing
- protecting the rights, safety, and integrity of Silinzi, users, and the public
We may aggregate or de-identify information for analytics, research, security, and operational purposes where permitted by applicable law.
5. Legal Bases for Processing (EEA and UK)
Where applicable under GDPR or similar laws, we process personal data under one or more of the following legal bases: performance of a contract, legitimate interests, legal obligations, consent, protection of vital interests, and compliance with applicable law. Legitimate interests may include platform security, fraud prevention, service improvement, abuse prevention, infrastructure reliability, and business operations.
6. How We Share Information
We do not sell personal information in exchange for direct monetary compensation.
6.1 Service Providers
We may share information with providers of cloud hosting, infrastructure, analytics, customer support, communications, authentication, payment processing, monitoring, and cybersecurity. These providers may process data on our behalf under contractual safeguards.
6.2 Business Customers and Organizations
If you access the Services through an organization, workspace, or enterprise account, that organization may have access to and the ability to manage relevant account or operational data.
6.3 Legal and Regulatory Authorities
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect rights and safety, investigate fraud or abuse, enforce agreements, or prevent illegal activity.
6.4 Business Transfers
Information may be shared in connection with mergers, acquisitions, financing, restructuring, bankruptcy, asset sales, or similar transactions.
6.5 Publicly Shared Content
Certain information may become publicly visible if intentionally published or shared through the Services. Users are responsible for ensuring they have the legal right to upload or publish any content submitted to the Services.
7. International Data Transfers
Silinzi may process and store data in multiple countries. Where required by law, we implement appropriate safeguards for international transfers, which may include contractual protections, standard contractual clauses, adequacy mechanisms, technical safeguards, encryption, and organizational security controls. By using the Services, you acknowledge that your information may be transferred to and processed in jurisdictions with data protection laws that differ from those in your home jurisdiction.
8. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain verification integrity, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and preserve legitimate business records. Retention periods may vary depending on account status, legal requirements, operational needs, audit obligations, dispute resolution timelines, and technical requirements. We may retain de-identified or aggregated information indefinitely where permitted by applicable law.
9. Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, authentication systems, logging and monitoring, vulnerability management, rate limiting, backups, and infrastructure security practices. No system is completely secure, and no transmission method or security control can eliminate all risks. Users are responsible for maintaining the confidentiality of their passwords, securing their devices, and using the Services responsibly.
10. Children’s Privacy
The Services are not directed to children below the age required by applicable law to consent independently to data processing. If we become aware that we have collected personal information from a child in violation of applicable law, we will take steps to delete or restrict such information. Parents or guardians who believe a child has provided personal information to us are encouraged to contact us at privacy@silinzi.com.
11. Your Privacy Rights
Depending on your jurisdiction, you may have rights including access, correction, deletion, data portability, restriction of processing, objection to processing, withdrawal of consent, and the right to lodge a complaint with a supervisory authority. Residents of certain jurisdictions may have additional rights under laws including GDPR, UK GDPR, CCPA/CPRA, the Kenya Data Protection Act, POPIA, NDPR, and other applicable privacy laws. We may need to verify your identity before processing requests. Certain rights may be limited by legal obligations, security requirements, fraud prevention considerations, intellectual property protections, or technical constraints. To exercise your privacy rights, please contact:
Email: privacy@silinzi.com
12. California Privacy Disclosures
California residents may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include: knowing what personal information is collected, requesting deletion of personal information, correcting inaccurate information, limiting certain uses of sensitive personal information, and exercising rights without fear of discrimination. Silinzi does not knowingly sell personal information for monetary compensation.
13. African Privacy Compliance
Silinzi is committed to aligning with applicable African privacy and data protection frameworks where relevant. Our approach reflects principles of lawful processing, transparency, purpose limitation, security safeguards, accountability, and cross-border transfer protections consistent with applicable African data protection legislation.
14. Automated Processing and AI
Some Services may incorporate machine learning, automated systems, analytics, fraud detection, recommendation engines, or AI-assisted processing. These technologies are used to improve security, integrity, usability, and operational performance. Users should not rely solely on automated outputs for legal, financial, identity, compliance, or other high-stakes decisions. Silinzi does not warrant the accuracy, completeness, or reliability of AI-generated outputs.
15. Third-Party Services
The Services may contain links, integrations, or connections to third-party platforms or services. Silinzi is not responsible for the privacy practices, content, security, or actions of external services. Users are encouraged to review the privacy policies of any third parties they interact with independently.
16. User Responsibilities
By using the Services, users represent and warrant that they have the legal right to upload or process any information submitted, that they will comply with all applicable laws, and that they will not use the Services for unlawful purposes or upload prohibited or infringing content. Users remain responsible for all content and data they submit through the Services.
17. Data Processing Agreements
Enterprise and business customers may request separate data processing agreements, security addendums, compliance documentation, or bespoke contractual terms. Additional terms may apply for enterprise or regulated use cases. Please contact us at privacy@silinzi.com to discuss your requirements.
18. Changes to This Policy
We may update this Privacy Policy periodically in response to legal developments, security updates, operational changes, product changes, or evolving regulatory requirements. Updated versions take effect upon publication unless otherwise required by law. Continued use of the Services following any update constitutes acknowledgment of and agreement to the revised policy. Where required by law, we will provide additional notice of material changes.
19. Contact Us
For privacy-related questions, requests, or notices, please contact:
Silinzi Privacy Team
Email: privacy@silinzi.com
20. Disclaimer
This Privacy Policy is provided for general informational purposes and operational transparency. Nothing in this policy constitutes legal advice, regulatory certification, warranty, or a guarantee of compliance in every jurisdiction. Users and business customers are responsible for ensuring they satisfy their own compliance obligations where applicable. Silinzi recommends obtaining qualified legal counsel before operating in regulated industries, handling sensitive personal data at scale, or expanding into additional jurisdictions.