Terms of Service

2.1 Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction if higher, to use the Services. By accessing the Services, you represent that you meet this requirement. If you are registering on behalf of an organization, you further represent that the organization is duly constituted and in good standing under applicable law.

2.2 Account Registration

Certain features of the Services require you to create an Account. When registering, you agree to provide accurate, current, and complete information and to keep that information updated throughout the term of your Account. You are responsible for all activity that occurs under your Account and for maintaining the confidentiality of your login credentials.

You must notify Silinzi promptly at legal@silinzi.com if you suspect any unauthorized access to or use of your Account. Silinzi will not be liable for losses resulting from unauthorized use of your Account where such use results from your failure to safeguard your credentials.

2.3 Account Integrity

You may not create multiple Accounts for the purpose of circumventing usage limits, sanctions, or enforcement actions. Silinzi reserves the right to suspend or terminate Accounts that appear to be duplicative, fraudulent, or in breach of these Terms.

3.1 Service Description

Silinzi provides digital verification, tokenization, seal issuance, verification infrastructure, workflow tools, and related trust infrastructure services. The specific features and functionalities available to you depend on the plan or tier to which you subscribe.

3.2 Service Modifications

Silinzi reserves the right to modify, enhance, suspend, or discontinue any aspect of the Services at any time, with or without notice, provided that we will make reasonable efforts to notify users of material changes that adversely affect existing functionality. Your continued use of the Services following any modification constitutes acceptance of the updated Services.

3.3 Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted or error-free access. Scheduled maintenance, emergency repairs, force majeure events, and circumstances beyond our reasonable control may result in temporary unavailability. Silinzi will not be liable for any losses arising from such interruptions.

3.4 Beta and Experimental Features

From time to time, Silinzi may make beta, preview, or experimental features available. Such features are provided “as is” without warranties of any kind and may be modified or withdrawn at any time. Your use of such features is at your own risk.

4.1 Permitted Use

You may use the Services solely for lawful purposes and in accordance with these Terms. You agree to use the Services in a manner consistent with all applicable local, national, and international laws and regulations.

4.2 Prohibited Conduct

You must not use the Services to:

• upload, transmit, or process Content that infringes any third-party Intellectual Property Rights or violates applicable law
• engage in fraud, misrepresentation, or any form of deceptive conduct
• impersonate any person or entity, or falsely represent your affiliation with any person or entity
• attempt to gain unauthorized access to any part of the Services, other user accounts, or Silinzi systems
• introduce viruses, malware, or other harmful code into the Platform
• conduct automated scraping, crawling, or data extraction without prior written consent
• use the Services in a manner that could damage, disable, or impair the Platform or interfere with other users’ access
• circumvent, disable, or tamper with security or access control features
• use the Services to send unsolicited communications or for any form of spamming
• use the Services for any purpose that violates applicable sanctions, export control laws, or anti-money laundering regulations

4.3 Content Standards

You are solely responsible for all Content you submit through the Services. You represent and warrant that you own or have all necessary rights to submit such Content, that the Content does not violate any applicable law, and that the Content does not infringe any third-party rights. Silinzi reserves the right, but assumes no obligation, to review, remove, or restrict access to Content that violates these Terms.

5.1 Silinzi Intellectual Property

All Intellectual Property Rights in and to the Services, the Platform, and any Silinzi-developed technology, software, trademarks, logos, and documentation are and remain the exclusive property of Silinzi or its licensors. Nothing in these Terms transfers any ownership interest in Silinzi’s Intellectual Property Rights to you.

5.2 Limited License to Users

Subject to your compliance with these Terms, Silinzi grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business or personal purposes during the term of your Account.

5.3 User Content License

By submitting Content to the Services, you grant Silinzi a limited, non-exclusive, worldwide license to access, store, process, and use your Content solely to the extent necessary to provide the Services, comply with legal obligations, and enforce these Terms. You retain all ownership rights in your Content.

5.4 Feedback

If you provide Silinzi with suggestions, ideas, or other feedback regarding the Services (“Feedback”), you grant Silinzi an irrevocable, royalty-free, worldwide license to use, incorporate, and exploit such Feedback in any manner without restriction or compensation to you.

6.1 Nature of Verification

Silinzi’s verification services are designed to confirm the integrity and provenance of documents and records at the time of issuance. A Verification Record or Digital Seal attests only that the relevant Content was submitted to and processed by the Silinzi Platform at a given point in time; it does not constitute a legal certificate, notarization, or professional opinion of any kind.

6.2 Reliance on Verification Records

Third parties who rely on Silinzi Verification Records or Digital Seals do so at their own risk. Silinzi does not guarantee the underlying accuracy, authenticity, or legal validity of the Content submitted for verification. Users are responsible for ensuring that the Content they submit is accurate and that they are authorized to submit it.

6.3 Regulatory Compliance

Users operating in regulated industries are responsible for ensuring that their use of Silinzi’s verification services complies with all applicable regulatory requirements. Silinzi does not represent that its services satisfy the requirements of any specific regulatory framework. Users are encouraged to obtain qualified legal or compliance advice before deploying the Services in regulated contexts.

7.1 Fees

Access to certain features of the Services requires payment of fees as set out in the applicable pricing schedule, order form, or subscription agreement. All fees are stated in the currency indicated at the point of purchase and are exclusive of applicable taxes unless otherwise stated.

7.2 Payment Terms

Fees are due and payable in accordance with the billing cycle selected at the time of subscription. By providing payment information, you authorize Silinzi or its payment processors to charge the applicable fees to your designated payment method on a recurring basis where applicable.

7.3 Taxes

You are responsible for all taxes, levies, duties, or similar governmental assessments applicable to your use of the Services, excluding taxes on Silinzi’s net income. Where Silinzi is required by law to collect taxes on your behalf, such taxes will be added to the applicable invoice.

7.4 Fee Changes

Silinzi reserves the right to modify its fees at any time. Where changes apply to existing subscriptions, Silinzi will provide at least thirty (30) days’ prior notice. Your continued use of the Services after the effective date of a fee change constitutes acceptance of the revised fees.

7.5 Refunds

Except as required by applicable law or as expressly stated in a separate agreement, all fees paid to Silinzi are non-refundable. If you believe you have been charged in error, please contact support@silinzi.com within thirty (30) days of the relevant charge.

14.1 Term

These Terms commence on the date you first access or use the Services and continue until terminated in accordance with this section.

14.2 Termination by You

You may terminate your Account and discontinue use of the Services at any time by following the account closure process within your account settings or by contacting support@silinzi.com. Termination does not entitle you to a refund of any prepaid fees except as required by applicable law.

14.3 Termination by Silinzi

Silinzi may suspend or terminate your access to the Services, in whole or in part, at any time and without prior notice if: (a) you breach any provision of these Terms; (b) we are required to do so by law or a regulatory authority; (c) continued provision of the Services to you poses a security risk to the Platform or to other users; or (d) your Account has been inactive for an extended period as defined in our then-current policies.

14.4 Effect of Termination

Upon termination, your right to access and use the Services ceases immediately. Silinzi may delete your Account and associated data in accordance with our data retention practices as described in the Privacy Policy. Provisions of these Terms that by their nature should survive termination, including without limitation Sections 5, 8, 11, 12, 13, 15, and 16, will continue in full force and effect.

15.1 Informal Resolution

Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any dispute informally. Either party may initiate this process by sending written notice describing the nature of the dispute and the relief sought to legal@silinzi.com.

15.2 Governing Law

These Terms and any dispute arising out of or in connection with them will be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles, unless a separate enterprise agreement specifies a different governing law.

15.3 Jurisdiction

Subject to Section 15.1, each party irrevocably submits to the exclusive jurisdiction of the courts of Nairobi, Kenya, for the resolution of any disputes arising out of or in connection with these Terms, unless otherwise agreed in writing.

15.4 Class Action Waiver

To the fullest extent permitted by applicable law, you waive any right to bring claims against Silinzi as a plaintiff or class member in any class action, collective action, or representative proceeding.

16.1 Entire Agreement: These Terms constitute the entire agreement between you and Silinzi.

16.2 Amendments: Silinzi reserves the right to amend these Terms at any time.

16.3 Severability: If any provision is found invalid, the remaining provisions remain in effect.

16.6 Force Majeure: Silinzi will not be liable for failures due to causes beyond its reasonable control.